A great example of understanding your customers motivations and engaging with them:
http://www.themarketer.co.uk/trends/case-study-casio/?utm_source=%20XS38N3F&utm_medium=email&utm_term=From%20Facebook%20fans%20to%20B2B%20buyers:%20using%20social%20media%20for%20B2B%20campaigns&utm_campaign=MB4309
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